Privacy Policy

Monnq.com is part of Twenty Four Marketing B.V. Through our web store, privacy-sensitive data, also known as personal data, is processed. Twenty Four Marketing B.V. considers careful handling of personal data to be of great importance. Therefore, we process and secure personal data with care.

In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that:

we clearly state the purposes for which we process personal data. We do this through this privacy statement;
we limit our collection of personal data to only the personal data necessary for legitimate purposes;
we first ask for explicit permission to process your personal data in cases where your permission is required;
we take appropriate security measures to protect your personal data and also require parties that process personal data on our behalf to do so;
we respect your right to access, correct or delete your personal data upon request.
Twenty Four Marketing B.V. is the controller for data processing. In this privacy statement, we explain which personal data we collect and use and for what purposes. We recommend that you read this carefully.

This privacy statement was last updated on 06-04-2023

Use of personal data
When using our web store, we obtain certain data from you. These may be personal data. We only store and use the personal data provided directly by you, in the context of the service you requested, or when it is clear that they are provided to us for processing.

We use the following data for the purposes mentioned in this privacy statement:

Name and address details
Billing address
Email address
Payment details
IP address

Access portal
With our portal, you can access a management environment where you can set, enter and change things yourself.

Processing orders
When you place an order with us, we use your personal data to process it. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this later in this privacy statement.

Advertising
In addition to the information on our website, we can also inform you about our new products and services:

by email (you can subscribe to our newsletter for this, you will not be added to a mailing list after purchasing a product)
by post
via social media
Contact form and newsletter
We offer the option of asking questions through a contact form on our web store, where you are asked to fill in various details to handle your question. You can choose which data you provide. The data you send us is kept for as long as necessary to fully answer and handle the nature of the form or the content of your email.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Each newsletter contains a link that you can use to unsubscribe. Email advertising with registration for the newsletter “If you register for our newsletter, we use the data necessary for this or provided separately by you to regularly send you our (email) newsletter. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included for this purpose in the newsletter. After unsubscribing, we will delete your email address, unless you have expressly consented to further use of your data or we are legally permitted to do so and inform you about this in this statement.

Publication
We do not publish your customer data.

Advertisements
Our web store displays advertisements.

Cookies
Our webshop uses cookies. Cookies are also placed by third parties that we have engaged.

When you visit our webshop for the first time, a notification will be shown explaining why we use cookies. Your further use of our webshop is interpreted as consent to this use of cookies.

You are free to disable cookies through your browser. Please note that it may affect the optimal functioning of our website.

We have made agreements with third parties that place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties (please note: these may change regularly).

Credit check when paying on account or in installments with an external payment provider
If you choose the payment method Klarna, Klarna may carry out a credit check itself or pass on the payment data collected for the processing of payments to an external credit institution. You can object to this at any time.

Security
We take security measures to limit the misuse and unauthorized access to personal data.

Retention periods
The personal data described above is kept for as long as necessary to process your orders, including warranty. After that, we keep the data for a maximum of one year for the described statistical purposes. The data is then deleted unless there is a legal obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).

Information with third parties
In order to offer products or services that may be of interest to you, we may pass on data of persons who have made their data available to organizations with which we are contractually connected, when this is necessary:
a. for the execution of an agreement concluded with you;
b. for the proper fulfillment of a public law task;
c. for the protection of our legitimate interests, unless your interest or fundamental rights and freedoms prevail over this interest.

If the above grounds do not apply, we will ask for your consent before sharing the data with third parties.

To ensure that we can provide our services as optimally as possible, we use third parties.

Google Analytics, Google Analytics
Machine learning and artificial intelligence means that we look for potential customers who match certain online behavior that corresponds to that of our customers. For this, we use the services of Google.

For more information, please consult the privacy policy of: Google: https://www.google.nl/intl/nl/policies/privacy/
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly so that you are aware of these changes.

Accessing and changing your data
For questions about our privacy policy or questions about accessing and changing (or deleting) your personal data, you can contact us at any time using the contact details below.

You can also send us a request to view, change or delete this data. You can also request a data export for data that we use with your permission, or indicate in a motivated way that you want us to limit the processing of personal data.

To prevent misuse, we may ask you to identify yourself adequately. If it concerns access to personal data linked to a cookie, you must include a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change or delete the data.

Data Protection Authority
Of course, we are happy to help you further if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Data Protection Authority regarding these processing activities of personal data. You can contact the Data Protection Authority for this purpose

Security
We take security measures to limit misuse of and unauthorized access to personal data.

Retention periods
The personal data described above is kept for as long as necessary to process your orders, including warranties. After that, we keep the data for a maximum of one year for the described statistical purposes. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year fiscal retention obligation for payment data).

Information with third parties
In the context of offering products or services that may be of interest to you, we may provide data from individuals who have made their data available to organizations with whom we are contractually connected, when necessary;
a. for the performance of an agreement concluded with you;
b. for the proper fulfillment of a public task;
c. for the protection of our legitimate interests, unless your interests or fundamental rights and freedoms prevail over this interest.

If the above grounds do not apply, we ask for your consent before sharing the data with third parties.

To provide our services as optimally as possible, we use third parties.
– Google Analytics, Google Analytics

Machine Learning & Artificial intelligence means that we search for potential customers who meet certain online behavior that matches that of our customers. We use the services of Google for this.

For more information, please refer to the privacy policy of: Google: https://www.google.nl/intl/en/policies/privacy/

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly so that you are aware of these changes.

Accessing and changing your data
For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can always contact us using the information below.

You can also send us a request to view, modify or delete this data. You can also request a data export for data that we use with your permission or indicate that you want to limit the processing of personal data by us.

To prevent abuse, we may ask you to adequately identify yourself. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to modify or delete the data.

Dutch Data Protection Authority
Of course, we are happy to help you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details
Twenty Four Marketing B.V.
Monnq.com
Freeark Damwei 8
8914 BM Leeuwarden

Email: info@monnq.com
Phone: 058 – 203 74 22