Monnq.com – General Terms and Conditions
1.1. These General Terms and Conditions (“Terms”) apply to the use of the website Monnq.com (“Website”) and the purchase of products and services (“Products”) offered on the Website by Twenty Four Marketing B.V. , a company registered in the Netherlands with the company number 73387991 and having its registered office at Freark Damwei 8, 8914 BM Leeuwarden (“we”, “us” or “our”).
1.2. By accessing and using the Website or placing an order for Products, you (“you”, “your” or “Customer”) agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website or purchase Products from us.
2.1. To place an order, you may be required to create an account on the Website. By creating an account, you agree to provide accurate, current, and complete information about yourself and to update your information as necessary to maintain its accuracy.
2.2. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
Products and Pricing
3.1. We make every effort to ensure that the information on the Website, including the description, availability, and pricing of Products, is accurate. However, errors may occur. If we discover an error in the price or availability of a Product you have ordered, we will inform you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it.
3.2. Prices listed on the Website are in Euro’s and are inclusive of any applicable taxes. Delivery charges are not included in the listed prices and will be added to the total amount due during the checkout process.
4.1. We accept payment through various methods, including iDeal, PayPal, CreditCard, Bancontact and Sofort. By submitting an order, you represent and warrant that you are authorized to use the payment method provided and that there are sufficient funds to cover the purchase price.
4.2. Payment for Products and delivery charges must be made in full before we dispatch the Products to you. We reserve the right to refuse or cancel any order if we suspect fraud or unauthorized use of payment methods.
5.1. We will deliver the Products to the address provided by you during the checkout process. It is your responsibility to ensure that the delivery address is correct and complete.
5.2. We aim to deliver the Products within the estimated delivery time frame provided at the time of your order, but we cannot guarantee delivery dates. We will not be liable for any delay in delivery due to circumstances beyond our control.
Returns, Refunds, and Cancellations
6.1. If you wish to return a Product, you must notify us within 14 days from the date of delivery. The Product must be returned in its original condition and packaging, with all accessories and documentation included. You will be responsible for the cost of returning the Product unless the Product is faulty, damaged, or incorrect.
6.2. We will process refunds for returned Products within 14 days after receiving the returned Product. Refunds will be made using the same payment method used for the original purchase.
7.1. We provide a 12-month warranty for the Products, covering defects in materials and workmanship under normal use. This warranty does not cover damage resulting from misuse, neglect, accidents, unauthorized modifications, or normal wear and tear.
7.2. If you believe that a Product is defective and covered by our warranty, you must contact our customer service team to initiate a warranty claim. We may request additional information, including proof of purchase, and may require you to return the Product for inspection. If the Product is found to be defective and covered by our warranty, we will, at our discretion, repair or replace the Product, or provide a refund.
Limitation of Liability
8.1. To the extent permitted by law, we will not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Website, the purchase of Products, or these Terms, even if we have been advised of the possibility of such damages.
8.2. Our total liability to you for all claims arising out of or in connection with the use of the Website, the purchase of Products, or these Terms, whether in contract, tort (including negligence), or otherwise, will not exceed the purchase price paid by you for the Products in question.
9.1. All intellectual property rights in the Website, its content, and the Products, including but not limited to trademarks, trade names, logos, designs, images, text, and software, are owned by or licensed to us and are protected by applicable laws and regulations.
9.2. You may not copy, reproduce, distribute, modify, display, perform, or create derivative works based on the Website, its content, or the Products without our prior written consent.
Changes to the Terms
10.1. We reserve the right to modify these Terms at any time. Any changes will be posted on the Website, and it is your responsibility to review the Terms regularly for any updates. Your continued use of the Website or purchase of Products following any changes to the Terms will constitute your acceptance of such changes.
Governing Law and Jurisdiction
11.1. These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
12.1. If you have any questions or concerns about these Terms, the Website, or the Products, please contact our customer service team at firstname.lastname@example.org or +31 (0) 58 – 203 74 22.